Question 1

I purchased an item. I want to cancel it, can you help me in time?

Accepted Answer

First, please send us an email with your name and email address to our store.
Or, you can contact us through our Refund Policy form.

As a general rule, we cannot refund orders that have already been paid for by the customer.
Also, we cannot accept cancellations if the order has already been shipped.

If you have not yet paid for your order and you cancel after placing your order, please let us know as soon as possible.

Please see our Refund Policy for more details.

Question 2

Can I order from overseas?

Accepted Answer

Yes, you can. We are happy to accept orders from overseas customers as well. Basically, we are happy to send to any country or area, with the exception of some countries and areas.
However, there are some countries that prohibit the import of imitation swords, so if you would like, please check your country's import information before placing an order.
Please understand in advance that we will not be able to refund your money if the item we send you does not pass through customs.

Question 3

How long does it take to receive my order if I order from overseas?

Accepted Answer

We usually deliver by EMS. The estimated arrival time varies depending on the country, area, and time of year, so we are sorry, but it is not possible to say for sure. It can take as early as 5 days from the time of order (if payment has been made), or as long as 4 weeks.
Also, at our discretion, we may use a different shipping method, such as sea mail, instead of EMS.

Q&A